Shipping Policy

At N12 Products, we are dedicated to delivering your eco-friendly grooming products promptly and safely. Please review the following shipping information to understand our process.

1. Shipping Locations

We currently offer shipping to the following regions:

• Domestic Shipping: [List of countries or regions where domestic shipping is available]
• International Shipping: We ship worldwide to most countries. Please note that international shipping rates and delivery times may vary.

2. Shipping Costs

• Domestic Shipping: Shipping fees for orders within USA are calculated based on order weight and destination and will be displayed during checkout.
• International Shipping: International shipping fees are determined by the destination, package weight, and shipping method chosen during checkout.
• Free Shipping: We offer free domestic shipping on orders over $100 and discounted shipping rates on international orders over $100 .

3. Order Processing Time

• Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped, and you will receive a confirmation email with tracking information.
• Pre-Orders and Backorders: If an item is on pre-order or backorder, you will be notified of the expected shipping date. These items may take longer to process.

4. Delivery Timeframes

• Domestic Shipping: Standard shipping typically takes 3-7 business days from the date of shipment, depending on your location.
• International Shipping: Delivery times vary depending on the destination country and chosen shipping method. On average, international orders take 7-21 business days to arrive.
  • Please note that international orders may be subject to customs delays, which are beyond our control.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment through the carrier’s website. Please note that tracking information may take 24-48 hours to update.

6. Customs, Duties, and Taxes

• Domestic Orders: No additional customs fees or duties apply to domestic orders within [Country].
• International Orders: For international shipments, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are not included in the shipping fees and are the customer’s responsibility.
  • We recommend checking with your local customs office for more information on potential charges.

7. Shipping Delays and Lost Packages

• Delays: While we strive to meet our delivery timeframes, there may be occasional delays due to high demand, shipping carrier issues, or customs clearance. We appreciate your patience in such cases.
• Lost Packages: If you suspect your package is lost, please contact us at support@n12products.com. We will work with the shipping carrier to resolve the issue, but N12 Products is not responsible for lost or stolen packages after they have been marked as delivered.

8. Incorrect Address

Please ensure that all shipping information is accurate when placing your order. N12 Products is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If your package is returned due to an incorrect address, we will contact you to arrange reshipment at an additional cost.

9. Order Changes or Cancellations

• Order Changes: If you need to make changes to your shipping address or order details, please contact us at support@n12products.com within 24 hours of placing your order. Once your order has been shipped, changes cannot be made.
• Order Cancellations: Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled, but you may return it in accordance with our Return Policy.

10. Contact Us

If you have any questions regarding your shipment or need further assistance, please contact us at:

+1(949)5451959