Terms and conditions

Terms and Conditions

Welcome to N12 Products! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. Introduction

These Terms and Conditions govern your use of the N12 Products website and your purchase of our products, including bamboo toothbrushes, hair combs, beard combs, and wide-tooth combs. By accessing or using our website, you agree to comply with these terms in full.

2. Products

  • Product Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations in appearance may occur due to the use of natural materials like bamboo.
  • Availability: Our products are subject to availability. We reserve the right to discontinue any product or modify the details without prior notice.

3. Pricing and Payments

  • Pricing: All prices listed on our website are in [Currency] and are subject to change without notice. Taxes and shipping fees are not included in the product price and will be calculated during checkout.
  • Payment Methods: We accept payments via secure payment gateways, including credit/debit cards and digital payment platforms. All transactions are encrypted to ensure the protection of your data.

4. Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please review it carefully and notify us immediately of any errors.
  • Order Changes: If you need to modify or cancel your order, please contact us within 24 hours. Once an order has been processed or shipped, changes or cancellations are not possible.
  • Pre-Orders and Backorders: For items marked as pre-order or backorder, the expected shipping date will be provided, and your payment will be processed when the order is placed.

5. Shipping and Delivery

  • Shipping Fees: Shipping costs will vary based on your location and the shipping method selected during checkout.
  • Delivery Timeframes: Delivery times depend on the shipping method and destination. While we strive to meet delivery estimates, we are not responsible for delays caused by third-party carriers or customs processing.
  • Customs Duties: For international orders, the customer is responsible for any customs fees, import taxes, or duties that may apply.

For more detailed information, please refer to our [Shipping Policy].

6. Returns and Refunds

  • Eligibility: Returns are accepted for unused, unopened products within 30 days of delivery. For more information on returns, refunds, and exchanges, please refer to our [Return Policy].
  • Refunds: Once we receive and inspect the returned item, refunds will be processed to your original payment method. Shipping fees are non-refundable.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days for a replacement or refund.

7. Warranties and Liability

  • Product Warranty: We guarantee the quality of our products. If a product is defective, you may return it in accordance with our Return Policy. However, N12 Products is not liable for damage caused by misuse, mishandling, or improper care of our products.
  • Limitation of Liability: N12 Products will not be liable for any indirect, incidental, or consequential damages arising from the use of our products, even if advised of the possibility of such damages.

8. Intellectual Property

All content on the N12 Products website, including text, images, logos, and product designs, is the intellectual property of N12 Products. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.

9. Privacy

We are committed to protecting your privacy. For information on how we collect, use, and protect your personal data, please review our [Privacy Policy].

10. Governing Law

These Terms and Conditions are governed by the laws of [Country/Region]. Any disputes arising from these terms or your use of the website will be resolved in the courts of [Country/Region].

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

+1(949)5451959